Booking Refund Protection Terms and Conditions

To submit a request for a refund, please send an email to info@wildheartnatureschool.com with the following information:

1. Your child’s name

2. The program name and dates you are cancelling

3. Reason for cancelling

4. Appropriate documentation such as:

• a doctor’s report where your refund request is for injury or illness or a death certificate where your refund request is for death;
  an official notice from the transport service provider in the event of delay, cancellation, mechanical breakdown or accident in relation to the public transport network;
• for the breakdown of a private vehicle, a vehicle recovery service report (AA, RAC or equivalent), copy of garage repair bill or parts receipt or in the case of vehicle repairers or police;
• the original jury invitation inviting you to be a juror;
• in the event of a burglary the police report with crime reference number;
• the original witness summons requesting you to appear in court;
• a copy of a valid visa permitting your travel to the booked event;
• confirmation of relevant road closures from the Police or the relevant Government agency if requesting a refund due to an official weather warning being issued;
• any reasonable additional evidence that we ask for.