Transfer and Cancellation Policies

General Policies

*We have a 24 hour “oops” policy, meaning that you can receive a full refund for up to 24 hours after you register for an event.

*We do not offer refunds under any other circumstances except the 24 hour “oops” policy unless you purchase Registration Protection at check out.

*We do not offer refunds or credits for the Mixed-Age Kindergarten Non-Refundable Deposit.

*Although your payment is not always 100% refundable, it is 100% transferable to another participant.

*Should you choose the payment plan option at check out, you will be responsible to complete your payment plan, regardless of whether or not you complete the class series or summer camp.

*If you request to transfer to a different program or hold the balance in your account 30 days or more before the start date of the class or start of class series, there will be a $10 transfer fee. This includes transferring from a 4-day spot to a 2-day spot in Mixed-Age Kindergarten.

*If you request to transfer to a different program or hold the balance in your account 15 – 29 days before the start date of the class or start of class series, there will be a fee of 50% of the program cost. The other 50% will be left as a credit in your account for a future camp. If you are on a payment plan, you will still be responsible for completing 50% of the program cost.

*No credits will be given for transfers 14 days or less before the start date of the class or class series. This means that if you are transferring from a 4-day spot in Mixed-Age Kindergarten to a 2-day spot within this timeframe, you will still be responsible for completing your full tuition for the 4-day spot. 

*No credits or refunds will be given after a class series has already started.

*If you need to cancel a class or camp due to having been exposed in close contact to someone who tested positive with a coronavirus, no credits or refunds will be issued unless you purchased Registration Protection.

*Missed classes within a series will not be credited.

*If we need to cancel a class for any reason such as smoke, we will give you a credit toward a future camp.

 

Registration Protection Terms and Conditions

Registration Protection is a session option that you can choose during check out for some programs. It ensures that you can receive a refund if you give us 30 days notice or in specific instances such as:

  • Illness or injury right before your booked event
  • Adverse weather conditions
  • Work relocation

Please see Terms and Conditions above for more details.